Privacy Policy
Last updated: May 2026
1. Introduction
At Ilyas Sweets, we value the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place orders, or communicate with us.
2. Information We Collect
To provide you with a seamless bakery experience, we collect certain information when you interact with our platform:
- Personal Details: Name, email address, phone number, and delivery address when you place an order or register an account.
- Order History: Information about the products you purchase from us.
- Device Data: Basic technical information such as your IP address, browser type, and interactions with our website to help us improve your browsing experience.
3. How We Use Information
We use the collected information strictly to enhance your experience with Ilyas Sweets. Specifically, we use your data to:
- Process, fulfill, and deliver your orders accurately.
- Communicate with you regarding your order status, payment verification, or delivery updates.
- Respond to your customer service inquiries.
- Improve our website, product offerings, and overall service quality.
4. Data Protection
Your privacy is our priority. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission of data over the internet is 100% secure.
5. Sharing of Information
Ilyas Sweets does not sell, rent, or trade your personal information to third parties. We only share necessary details with trusted partners who assist us in operating our business, such as delivery partners (riders) who need your address and phone number to deliver your fresh orders.
6. Cookies
Our website uses basic "cookies" to remember your preferences (like your cart items) and to understand how visitors interact with our site. These cookies are essential for providing a smooth eCommerce experience. You can choose to disable cookies through your browser settings, though this may affect your ability to place orders smoothly.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Email: privacy@ilyassweets.pk
- Phone: +92 300 1234567
- Address: 123 Premium Sweets Avenue, Karachi, Pakistan